{"id":2693,"date":"2024-05-20T17:34:31","date_gmt":"2024-05-20T17:34:31","guid":{"rendered":"https:\/\/justice-speaks.org\/?p=2693"},"modified":"2024-06-06T18:00:20","modified_gmt":"2024-06-06T18:00:20","slug":"responding-to-service-dog-denials-and-challenges","status":"publish","type":"post","link":"https:\/\/justice-speaks.org\/responding-to-service-dog-denials-and-challenges\/","title":{"rendered":"Responding to Service Dog Denials and Challenges"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Service dogs provide an invaluable service for people with disabilities. They help blind people navigate, aid with mobility issues, and alert others when a medical emergency occurs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Unfortunately, not everyone understands service dogs and their status. Due to their important roles in their handler\u2019s life, they are legally allowed to go wherever their owners go. However, individuals unaware of the laws may deny access to handlers and animals.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Read on to learn what you can do if you and your service dog are denied access in a public place.\u00a0\u00a0<\/span><\/p>\n<h2><b>Understanding Service Dog Rights and Laws<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Can assistance animals be denied access in public places? Legally they can not.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The Americans with Disabilities Act (ADA) states that service animals may accompany their owners in almost all public spaces, including restaurants, stores, hotels, and public transportation. They are even allowed in places with a \u2018no pets\u2019 policy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Handlers do not have to carry paperwork to prove their pet is a service dog. However, documents like the <\/span><a href=\"https:\/\/www.ada.gov\/resources\/service-animals-2010-requirements\/\"><span style=\"font-weight: 400\">ADA Requirements for Service Animals <\/span><\/a><span style=\"font-weight: 400\">can come in handy to educate people who deny service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The few places that have a right to denial of service dogs include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Restaurant Kitchens:<\/b><span style=\"font-weight: 400\"> Service animals may contaminate the environment of a restaurant kitchen.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Operating rooms:<\/b><span style=\"font-weight: 400\"> Dogs should stay out of operating rooms for contamination reasons.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Churches:<\/b><span style=\"font-weight: 400\"> Churches can deny service to dogs and their handlers, but many religious institutions want their congregants to worship comfortably.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Mosques:<\/b><span style=\"font-weight: 400\"> Mosques do not allow service dogs because the Islamic religion sees dog saliva as impure.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Private Properties:<\/b><span style=\"font-weight: 400\"> A private property owner may refuse to let a person with a service dog on their property.\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>Common Reasons for Service Dog Denials<\/b><\/h2>\n<p><span style=\"font-weight: 400\">There are many reasons for rejected service dogs in establishments. Here are some to be aware of.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Lack of Awareness:<\/b><span style=\"font-weight: 400\"> Some people don\u2019t recognize service dogs and the purpose they serve. They may think the handler is trying to take their pet into a \u2018no pets zone\u2019 and ask them to leave.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Misconceptions About Breeds and Sizes: <\/b><span style=\"font-weight: 400\">Some individuals think only certain types of dogs can be service dogs. They may see a handler with their dog and think it\u2019s not a service dog, and they may try to remove it from their establishment.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Allergies or Fear of Dogs:<\/b><span style=\"font-weight: 400\"> Some people are scared of or allergic to dogs. They may not want dogs in their space regardless of their purpose.<\/span><\/li>\n<\/ul>\n<h2><b>Responding to Service Dog Denials<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Handlers should follow specific guidelines when responding to service dog denials. Doing so will ensure the best resolution without unpleasantries.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Be Polite and Remain Calm<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Handlers must realize that people who deny access aren\u2019t necessarily trying to be malicious. They may not understand a service dog\u2019s duties or feel threatened by the dog. In any case, losing your temper will not get you far.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Taking an educational approach will allow you to explain the purpose of your service dog and your rights as a handler.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">You may not have the time or communication abilities to educate everyone who denies service\u2014nor should it be your responsibility. However, it may benefit you to carry a copy of the ADA Requirements for Service Dogs and leave it with the questioning party so they can learn more about service dogs and handler rights.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Ask to Speak to Someone Else<\/span><\/h3>\n<p><span style=\"font-weight: 400\">If you are getting nowhere talking to someone about service dog\/handler rights, you may ask to speak to someone else at the company, such as a supervisor or manager. The company may know service dog rights, even if the person you\u2019re talking to doesn\u2019t grasp the concept.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Additionally, you should not blame the company for an incident at one of their locations. Refrain from putting the company down on social media or a public forum until you know the whole story. The company may have ADA laws in place but needs to raise awareness company-wide.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Document the Issue<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Incidents of denied service should be recorded. They may be useful if you formally complain to company supervisors or legal entities. If possible, use your phone\u2019s camera to record the incident to avoid a \u201che said, she said\u201d situation.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you are not getting anywhere resolving your issue, you may file a complaint with the <\/span><a href=\"https:\/\/www.ada.gov\/infoline\/\"><span style=\"font-weight: 400\">ADA Information Line.<\/span><\/a><span style=\"font-weight: 400\"> The service takes complaints against government entities and private businesses. They will review your complaint and come up with mediation strategies.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Call the Police<\/span><\/h3>\n<p><span style=\"font-weight: 400\">In rare instances, the police may be called to provide guidance on a service denial and de-escalate emotionally charged situations.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400\">Take Legal Action<\/span><\/h3>\n<p><span style=\"font-weight: 400\">If nothing else can be done, legal action may be necessary. The <\/span><a href=\"https:\/\/archive.ada.gov\/ta_titleii.html\"><span style=\"font-weight: 400\">Title II Technical Assistance Manual<\/span><\/a><span style=\"font-weight: 400\"> provides guidelines on the steps you need to take to file a lawsuit.\u00a0<\/span><\/p>\n<h2><b>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Service dog handlers must know their rights, know what to do when service is denied, and handle matters confidently and assertively to protect them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Justice Speaks helps raise awareness by educating society on the appropriate response to service dogs and their handlers. We provide training and workplace compliance to ensure handlers are treated respectfully. We want to prevent access issues across the board.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/justice-speaks.org\/contact-us\/\"><span style=\"font-weight: 400\">Contact us <\/span><\/a><span style=\"font-weight: 400\">to learn how we are doing our part to advocate for dog and handler rights.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service dogs provide an invaluable service for people with disabilities. They help blind people navigate, aid with mobility issues, and alert others when a medical emergency occurs.\u00a0 Unfortunately, not everyone understands service dogs and their status. Due to their important roles in their handler\u2019s life, they are legally allowed to go wherever their owners go. However, individuals unaware of the laws may deny access to handlers and animals.\u00a0 Read on to learn what you can do if you and your service dog are denied access in a public place.\u00a0\u00a0 Understanding Service Dog Rights and Laws Can assistance animals be denied access <a href=\"https:\/\/justice-speaks.org\/responding-to-service-dog-denials-and-challenges\/\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":7,"featured_media":2694,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-2693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Responding to The Denial of a Service Dog | Justice Speaks<\/title>\n<meta name=\"description\" content=\"Denial of service dogs is often due to a lack of awareness. 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